Privacy Policy

Last updated: December 2, 2024

Introduction

FARGPT ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered federal acquisition research platform and related services (collectively, the "Service").

By accessing or using our Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

Information We Collect

Information You Provide to Us

We collect information you provide directly to us, including:

  • Account Information: When you create an account, we collect your name, email address, organization name, and password.
  • Profile Information: Job title, agency or company affiliation, and professional role.
  • Payment Information: If you subscribe to a paid plan, we collect billing information through our secure payment processor (Stripe). We do not store complete credit card numbers on our servers.
  • Communications: When you contact us for support or feedback, we collect the information you provide in those communications.
  • Query Data: Questions and searches you submit to our AI system to provide you with relevant responses.

Information Collected Automatically

When you use our Service, we automatically collect:

  • Usage Data: Features used, queries submitted, pages visited, and time spent on the platform.
  • Device Information: Browser type, operating system, device type, and IP address.
  • Log Data: Access times, pages viewed, and referring URLs.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to maintain sessions and improve user experience.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process transactions and send related information
  • Respond to your comments, questions, and support requests
  • Send you technical notices, updates, and administrative messages
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Personalize and improve your experience
  • Develop new products and features

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Query history and chat logs are retained for 90 days to improve our AI models and provide you with conversation history. You may request deletion of this data at any time.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, hosting, analytics).
  • Legal Requirements: If required by law or in response to valid requests by public authorities.
  • Business Transfers: In connection with any merger, acquisition, or sale of company assets.
  • With Your Consent: With your explicit consent for any other purpose.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • SOC 2 Type II compliance
  • Hosting on AWS GovCloud (US) infrastructure

While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to certain exceptions.
  • Data Portability: Request a copy of your data in a structured, machine-readable format.
  • Opt-Out: Opt out of marketing communications at any time.

To exercise these rights, please contact us at privacy@fargpt.com.

Cookies Policy

We use cookies and similar tracking technologies to:

  • Keep you signed in
  • Remember your preferences
  • Understand how you use our Service
  • Improve our Service

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Service.

Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our servers.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place for such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

FARGPT Email: privacy@fargpt.com Website: https://fargpt.com/contact